Hey everybody! This is the last weekend before Christmas! It is also December 21, 2019, 10 days before not only the end of 2019 but the decade! I admit that this year has allowed me to rebound nicely and giving … Continued
I have returned from my DC ITIL 3 Service Operations training trip. I am happy to reach students who are interested in pursuing their ITIL certifications. I know how much opportunity I have had from getting mine. Here are my … Continued
I received my ITIL 4 certification one week ago on Sunday, March 31, 2019. Obtaining it has exponentially increased my IT service management opportunities. ITIL 4 is the new edition of the certification exam. It will replace ITIL 3 (which … Continued
It is one thing to learn something. It is quite another to pay it forward and teach someone else how to do it. I received my ITIL March 31, 2019. In less than 1 week, I help a person pass … Continued
Hiram College Alumni magazine in its January 2019 issue highlights my passing the ITIL certification in June 2017. This is my third certification. Receiving my ITIL certification provides me an opportunity to land a paid webinar with Invensis Learning … Continued
Invensis Learning Selects Me to Teach the ITIL 7 steps Continual Service Improvement As a certified ITIL professional, I have partnered with Invensis Learning to teach the 7 steps to continual service improvement. After seeing the success of my Risk … Continued
Every one is stressing continuous improvement. Nothing is ever good enough. You cannot just say it’s working for me and my company. If you aren’t improving, your competitors are. The company graveyard are littered with companies who stayed stagnant … Continued
ITIL (IT Infrastructure Library) is one of the hottest disciplines out there. Everyone wants to learn more about service management, how to optimize IT service value and increase customer satisfaction. Very few people know how to accomplish these three objectives. … Continued