I have returned from my DC ITIL 3 Service Operations training trip. I am happy to reach students who are interested in pursuing their ITIL certifications. I know how much opportunity I have had from getting mine. Here are my … Continued
I received my ITIL 4 certification one week ago on Sunday, March 31, 2019. Obtaining it has exponentially increased my IT service management opportunities. ITIL 4 is the new edition of the certification exam. It will replace ITIL 3 (which … Continued
Invensis Learning Selects Me to Teach the ITIL 7 steps Continual Service Improvement As a certified ITIL professional, I have partnered with Invensis Learning to teach the 7 steps to continual service improvement. After seeing the success of my Risk … Continued
Every one is stressing continuous improvement. Nothing is ever good enough. You cannot just say it’s working for me and my company. If you aren’t improving, your competitors are. The company graveyard are littered with companies who stayed stagnant … Continued
ITIL (IT Infrastructure Library) is one of the hottest disciplines out there. Everyone wants to learn more about service management, how to optimize IT service value and increase customer satisfaction. Very few people know how to accomplish these three objectives. … Continued
I am an ITIL Certified Professional with over 10 years’ IT project management and service management experience. I have completed service management in both the private and public sectors. I possess the skill set to successfully take a service … Continued
As all of you know, I have passed the ITIL Foundation exam. Studying for it has been an interesting experience because there is some similarities and differences. Below is my take on ITIL: ITIL Has Domains Too Instead of initiating, … Continued
Today I passed my ITIL (IT Infrastructure Library) Foundation Exam on the first pass! I am extremely happy because I have had to keep this under wraps until it comes to fruition. I have to go dark because I … Continued