ITIL (IT Infrastructure Library) is one of the hottest disciplines out there. Everyone wants to learn more about service management, how to optimize IT service value and increase customer satisfaction. Very few people know how to accomplish these three objectives. In my video, I show how I use ITIL to take an IT service and/or product through each domain.
Service Strategy: How to do the business case, economic justification and determine the service’s value
Service Design: Provide excellent customer satisfaction and above-average service level
Service Transition: Getting the service prepped for launch and go live
Service Operations: Rolling out the IT service/product to go live and provide up to the minute customer service in case there are any glitches that may arise
Continual Service Improvement (CSI): Employing the 7-step process and incorporating customer feedback to make the service better
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