5 Lessons Learned From My DC ITIL Trip

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I have returned from my DC ITIL 3 Service Operations training trip. I am happy to reach students who are interested in pursuing their ITIL certifications. I know how much opportunity I have had from getting mine. Here are my top 5 lessons learned from my DC ITIL training trip.


Interaction is key.

Taking students’ work experiences and incorporating them into my lesson plan increases their engagement. It also helps in retaining the knowledge. It is also a learning experience for me too! I have learned about the wide array of IT service management experience that they’ve possess. I feel that making it more of a work session than a certification training benefitted both me and the students.

ITIL 4 Teaching Update

I have learned that I only need to pass 1 of the 4 ITIL 4 Managing Professional exams to teach ITIL 4 Foundation. As I have mentioned before, I plan on passing both the ITIL 4 Create, Deliver and Support and ITIL 4 Direct, Plan and Improve exams within 90 days. These will qualify me for the ITIL 4 Trainer license.

There’s a Dire Need for ITIL Certified Individuals

Especially in the DC metro area. With cybersecurity and cloud computing, there needs to be more certified individuals managing our IT products and services. There is truly a lack of people to fill these jobs which is another reason why I teach.


Early Adopters Win!

The new ITIL 4 Foundation exam debut February 28th. I received mine on March 31st. When I taught this week, none of these students were ITIL 4 certified. ITIL 3 will be phased out June 2020. Being an early adopter is the reason why I received this teaching opportunity. It also made it easier to convert into ITIL 4 trainer and professional.

I Am Very Good At Filling In The Gaps

Originally, I was supposed to teach only ITIL Service Operations. However, I learned that 1 person was ITIL v2 certified needing the ITIL 3 Bridge and 2 people needed to pass the ITIL 3 Foundation. Though initially taken aback, I was able to provide all students with resources to help them where they were.

On a personal note, I was proud at my dexterity at being able to teach different types of ITIL on a dime. That was the mark of a true ITIL professional.

Need to pass the ITIL 3 and 4 by the end of 2019? Get in touch with me here: www.carlarjenkins.com/contact

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