Invensis Learning Selects Me to Kick Off Its ITIL Series

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Invensis Learning Selects Me to Teach the ITIL 7 steps Continual Service Improvement As a certified ITIL professional, I have partnered with Invensis Learning to teach the 7 steps to continual service improvement. After seeing the success of my Risk … Continued

About Me : Carla R Jenkins

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I am a phenomenal change and project management expert and two-time Amazon bestseller author specializing in personal branding, project management and positive change management. I am the CEO of Phenomena Corporation, a project management consultancy based in Washington, DC. I … Continued

How I Use ITIL: From Service Strategy Through CSI

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ITIL (IT Infrastructure Library) is one of the hottest disciplines out there. Everyone wants to learn more about service management, how to optimize IT service value and increase customer satisfaction. Very few people know how to accomplish these three objectives. … Continued

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