Invensis Learning Selects Me to Kick Off Its ITIL Series

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Invensis Learning Selects Me to Teach the ITIL 7 steps Continual Service Improvement As a certified ITIL professional, I have partnered with Invensis Learning to teach the 7 steps to continual service improvement. After seeing the success of my Risk … Continued

The Easy Way to Use Continual Service Improvement at Work

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  Every one is stressing continuous improvement. Nothing is ever good enough. You cannot just say it’s working for me and my company. If you aren’t improving, your competitors are. The company graveyard are littered with companies who stayed stagnant … Continued

How I Use ITIL: From Service Strategy Through CSI

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ITIL (IT Infrastructure Library) is one of the hottest disciplines out there. Everyone wants to learn more about service management, how to optimize IT service value and increase customer satisfaction. Very few people know how to accomplish these three objectives. … Continued

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